Refund policy

Return & Refund Policy for Aevyraa

Effective Date: May 12, 2026

With Aevyraa, we want you to feel confident shopping with us. If something isn’t right with your order, we’re here to help.

This Return & Refund Policy explains how returns, exchanges, and refunds work when shopping at Aevyraa.

1. Return Eligibility

You may request a return if:

  • The item was delivered damaged or defective
  • You received the wrong item
  • The product is unused and in its original condition
  • The return request is made within the allowed return period

To be eligible for a return:

  • Items must be unused, unworn, and unwashed
  • Original packaging and tags must be included
  • Proof of purchase or order confirmation is required

2. Return Window

Returns must be requested within 14 days of receiving your order.

Requests made after the return period may not be accepted.

3. Non-Returnable Items

For hygiene, safety, or limited-edition reasons, some products may not be eligible for return, including:

  • Final sale or clearance items
  • Gift cards
  • Personalized or custom-made products
  • Opened hygiene-sensitive items

These exclusions will be clearly mentioned where applicable.

4. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

  1. Contact us within 48 hours of delivery
  2. Include your order number
  3. Send clear photos of the issue

We will review the case and arrange a replacement, refund, or store credit when approved.

5. Refund Process

Once your return is received and inspected:

  • You will be notified of approval or rejection
  • Approved refunds are processed back to the original payment method
  • Processing times may vary depending on your bank or payment provider

Please allow several business days for the refund to appear in your account.

6. Return Shipping

Customers may be responsible for return shipping costs unless:

  • The wrong item was sent
  • The product arrived damaged or defective

We recommend using a trackable shipping service, as Aevyraa is not responsible for lost return packages.

7. Exchanges

If you would like a different size, color, or replacement item, please contact us first to confirm availability.

Exchanges are subject to stock availability.

8. Order Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has been shipped, it can no longer be canceled and must follow the return process.

9. Refused Deliveries

If a customer refuses delivery without contacting us first:

  • Shipping fees may not be refunded
  • Additional return shipping charges may apply

10. Contact Us

For return or refund assistance, contact:

Aevyraa
Email: your@email.com
Website: Aevyraa

Please include:

  • Your order number
  • Your full name
  • A description of the issue

A Note From Aevyraa

We value every customer and aim to handle every issue fairly and efficiently. Our goal is to make your experience with Aevyraa smooth, secure, and enjoyable from checkout to delivery.